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FAQ

FAQ


Livestreaming

What is required to produce a livestream?

Support article: Livestreaming requirements and instructions

What are the correct live streaming encoder settings? Support article: Livestreaming encoder settings
What has to be considered for the encoder settings? Some encoders (e.g. vMix) do not work with the simplex RTMP stream URL.
In this case the slash before "doPublish" can be replaced with a question mark: rtmp://live.simplex.tv/smsla-o/_definst_?doPublish=...

simplex Pro

What has to be considered for the simplex Pro installation on Windows?

If Microsoft Defender SmartScreen prevents the simplex Pro installation file from running, click "More Information" and then click "Run anyway".

What has to be considered for the simplex Pro installation on macOS?

If macOS Gatekeeper prevents the simplex Pro installation file from running, you can open it with the following steps:

  1. Apple icon / System settings ... / Security
  2. In the tab "General" under "Allow apps download from:" click the button "Open anyway" for the blocked App simplex Pro (click the lock below to edit)
  3. When starting the program, a window with an "Open" button is now displayed.

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Our support team is available
from Monday until Friday
from 9 am until 5 pm
.
You will get an answer from us within 24 hours.

In urgent cases (system failure) outside office hours, please call our emergency service: +41 44 580 97 16

Customers who have booked Live Support can use the number assigned to them.

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