simplex Meeting FAQ - General Questions
What is simplex Meeting?
simplex Meeting is a subscription based videoconferencing and collaboration service that is accessible online. The service is aimed at businesses who need to hold virtual video and or audio meetings with customers and colleagues globally and locally. No special hardware or software is required to use it apart from a computer with a camera and a microphone and an internet connection. simplex Meeting is made available as a SaaS application. It is software that does not have to be downloaded but is simply accessed on the Internet.
simplex Meeting Features:
- Web application: no plugins; no downloads; all devices
- Own branding (White Label)
- Swiss cloud environment / On Premise
- WebRTC (Web Real-Time Communication)
- Interactive Feature Set
- Recording and phone dial-in option
- Automatic meeting summary
- Microsoft 365 Outlook AddIn
- Broadcasting “Stream your Conference”
- Polls feature
- and much more
What are the benefits of simplex Meeting?
The usefulness and benefits of videoconferencing are well known. The ability to communicate with customers and stakeholders remotely with clear audio and video streams is valued for the convenience it provides, the resources saved and the travel hassle it reduces. There are many services available to choose from, large and small. Free services such as Skype and Google Hangouts for instance are well known and easily accessible but are not always ideal for businesses who need security and support and who who want a service that doesn't require all your meeting participants to be permanently on your call list.
simplex Meeting is a secure service that addresses many of these issues and provides additional tangible benefits.
For instance simplex Meeting is a secure browser based service which essentially means that it is always available on the Internet. There is nothing to download in order for you to start using it. This also means that updates and new features are seamlessly made available and there is no need to mobilize your IT department to test or install anything. We support you via e-mail and also by telephone. We keep your email addresses private and we encrypt all your communications whether audio or video.
All your meeting participants will appreciate the ease with which they will be able to communicate with you since there is nothing to do on their end except click on a meeting link that you send them. The meeting will immediately start in their default browser after requesting their permission to share their camera and microphone. It really is this easy to use.
And that's not all. In addition to the online meetings you also have a suite of collaboration tools available that you can use during your meeting. Documents can be uploaded ahead of time or during your meeting. Your participants can download these of course or you can display them onscreen and annotate them together. Tools include a whiteboard, private and shared text chat, meeting minutes and desktop sharing. And at the end of the meeting the system will mail everyone all the documents and their respective private and shared notes and minutes.
What is included in the Trial account?
Signing up to the trial account will give you two weeks to try out the full service. There are no feature restrictions whatsoever and essentially you are able to start using the service immediately.
It may happen that security settings block live transmission of video. With a preliminary test, you determine whether your network is affected. If so, a temporary adjustment of your firewall setting can easily be made.
How to extend a Trial account?
If you find that you need more time to evaluate the service we would be happy to extend the trial for a further two weeks giving you a whole month to try it out. Simply contact us and request an extension.
You weren't able to find whet you were looking for? Contact us now.
Our support team is available
from Monday until Friday
from 9 am until 5 pm.
You will get an answer from us within 24 hours.
In urgent cases (system failure) outside office hours, please call our emergency service: +41 44 580 97 16
Customers who have booked Live Support can use the number assigned to them.
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simplex Meeting - Technical Documentation
simplex Meeting FAQ - Technical Questions
simplex Meeting FAQ - User Questions